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GENERAL CONDITIONS OF CONTRACT

Information prior to the contract process

This website www.bexenmedical.com is the property of OIARSO S COOP, with CIF [Company ID] F20061412 and business address at BARRIO ZIKUÑAGA POL. IBARLUZE 57-F 20120, HERNANI (GIPUZKOA, SPAIN).

The General Conditions of Contract regulate the distance trading relationship between OIARSO S COOP and the user or client, according to the legal stipulations, in particular the [Spanish] Law 7/1998 of 13 April on General Conditions of Contract, Law 3/2014 of 27 March, through which the revised text of the General Law for the Defence of Consumers and Users is modified, the Royal Decree 1906/1999 of 17 December 1999, through which the Telephone or Electronic Contract with general conditions is regulated, the Organic Law 15/1999 of 13 December on Personal Data Protection, the Law 7/1996 of 15 January on Retail Trade Regulation, and to the Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

OIARSO S COOP reserves the right to make any modifications to the General Conditions that it deems appropriate, without prior notification. Said modifications may be made through its websites, by any legally acceptable means, and they shall be binding for the time in which they are published on the website, and up until such time as they are duly replaced by subsequent modifications. Notwithstanding, OIARSO S COOP reserves the right, in certain cases, to apply Particular Conditions of Contract in preference to these General Conditions, whenever it deems this appropriate, announcing said conditions sufficiently in advance and in an adequate manner.

The object of the web page is to publicise and offer medical products.

The duration of the contract will be bound to the delivery of the product without prejudice to the right of withdrawal.

As a user or a client, you expressly state that you are aware of, understand and accept the conditions of use and these general conditions of contract. In the same way, you hereby declare that you are of legal age and have the necessary legal capacity and ability to act that are required to access the OIARSO S COOP websites and to enter into contracts therein.

If you wish to acquire our products, you can go to the corresponding section of our online shop.

To purchase online, you must first register as a user of this website. You can access the corresponding section to register on the website itself. In accordance with the provisions established in the Organic Law 15/1999 on Personal Data Protection, OIARSO S COOP hereby informs users that the personal data gathered during the registration and subsequent purchase processes will be saved onto a file under its responsibility, for the purposes of processing those actions by the user, and to manage any later actions derived from said activity. Likewise, OIARSO S COOP hereby notifies users that you may exercise your rights to access, rectify, cancel or object to said data by writing to us at BARRIO ZIKUÑAGA POL. IBARLUZE 57-F 20120, HERNANI (GIPUZKOA, SPAIN) or by email to info@bexenmedical.com.

Unless told otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation, and that we have your consent to use your data to facilitate the relationship between the parties.

You will need to identify yourself during the purchasing process with the given user name and password. This data is not public. You are responsible for confidentially and safely keeping the identity and password you obtained when registering as a client, and you may not pass them on to third parties. You can modify the registered information at any time, by accessing your client area. This area will also enable you to have access to a record of your orders. This is merely for your information, but the user will be able to delete those entries that he/she does not need to see on display.

Once the purchasing process has finished, the client will receive confirmation by email. During the purchasing process, it is an essential requirement for the user to specify a valid email address. If you have not received confirmation within 24 hours from finishing the order, please contact OIARSO S COOP at the customer service telephone number +34 943.335.020 or by email to info@bexenmedical.com.

When the client receives the product at the given delivery address, they will be given an invoice or a copy of the order.

Offer and validity

If the product in question is on offer, the offer price and its validity must always be specified along with its essential characteristics.

In accordance with existing regulations, OIARSO S COOP offers information on all items for sale, their characteristics and prices. Nevertheless, OIARSO S COOP reserves the right to withdraw, replace or change products offered through its web page, simply by changing the content on said web page. In this way, the products offered at any time on the website will be governed by the General Conditions of Contract that are in force in each case. Likewise, the company will have the authority to stop offering access to the aforementioned products at any time and without giving prior notice.

Essential characteristics of the products

The products offered on our online shop include a photograph of each product and its essential characteristics, which have been provided by the manufacturer. The colour of the product shown in the photograph is not binding. The colour is specified in the characteristics.

Guarantees

All the products offered on the web page come with a commercial guarantee from the product supplier. OIARSO S COOP has an after-sales service while this guarantee is valid, which the client may make use of by going to the OIARSO S COOP premises, to the after-sales service, by email to info@bexenmedical.com or to any of the points established by the supplier. In case of query, you may call the customer services on +34 943.335.020 or contact us by email at info@bexenmedical.com.

Prices

All the products show the selling price in euros and include Value Added Tax (VAT).

If any other tax applies, it will be clearly specified.

Transport and delivery costs

OIARSO S COOP sends shipments all over the world.
National shipping costs (Spain except islands, Ceuta and Melilla): 6 €.
International shipping costs: 11 €.

Means of payment and order completion

Any possible exchange and bank commissions shall be charged to the client. OIARSO S COOP undertakes to deliver the order within a maximum of 15 days, as from the day following the order placement.

The availability of the products offered by OIARSO S COOP may vary depending on the clients' demand. Despite the fact that OIARSO S COOP updates its stock on a regular basis, the product requested by the client may be out of stock at the time of placing the order. If the order is not completed due to a lack of availability, OIARSO S COOP will notify the client of this circumstance by email as soon as it becomes aware of the situation. The period for this communication shall not exceed a maximum of 30 days. OIARSO S COOP may offer the double option of: supplying the client a product of similar characteristics or of a higher quality, without increasing the price; or, except where OIARSO S COOP has justified and demonstrable reasons otherwise, refunding the amounts paid for the cancelled order within this same period. If OIARSO S COOP does not make this refund within the specified deadline, the buyer may claim payment for double the amount owed, without prejudice to their right to receive compensation.

The client may pay the amount of their order by any of the following means. The client must specify their choice during the purchasing process.

- Credit card: VISA or MASTERCARD

All operations that entail the transfer of personal or banking details are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information we are given is encrypted.

Likewise, details regarding your credit card are typed in directly on the bank's web page, at the bank's POS (Point of Sale), and are not given or registered on any of OIARSO S COOP's servers.

When you pay with a VISA or MASTERCARD, you will always be asked for the following data: the card number; the expiry date; and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, which gives you additional guarantees as regards the transaction security.

This means of payment is only valid on the web page.

When the amount of a purchase has been charged fraudulently or wrongly using a payment card number, its owner may demand the charge be cancelled immediately. In this case, the corresponding debit and credit entries in the supplier and the card owner's accounts must be noted as soon as possible.

However, if the purchase has been carried out correctly by the card owner, and the demand for a refund is not a result of having exercised the right of withdrawal or of termination, and consequently the cancellation of the corresponding charge has been demanded unduly, the card owner will be obliged to reimburse OIARSO S COOP for any damages caused by the aforementioned cancellation.

OIARSO S COOP undertakes to deliver the order within a maximum of 15 days, as from the day following the order placement. The availability of the products offered by OIARSO S COOP may vary depending on the clients' demand. Despite the fact that OIARSO S COOP updates its stock on a regular basis, the product requested by the client may be out of stock at the time of placing the order. If the order is not completed due to a lack of availability, OIARSO S COOP will notify the client of this circumstance by email as soon as it becomes aware of the situation. The period for this communication shall not exceed a maximum of 30 days. OIARSO S COOP may offer the double option of: supplying the client a product of similar characteristics or of a higher quality, without increasing the price; or, except where OIARSO S COOP has justified and demonstrable reasons otherwise, refunding the amounts paid for the cancelled order within this same period. If OIARSO S COOP does not make this refund within the specified deadline, the buyer may claim payment for double the amount owed, without prejudice to their right to receive compensation.

Right of withdrawal, returns and claims

The buyer will have a minimum of fourteen calendar days in which they can withdraw, as from the day the client receives the product, without any penalty and without needing to specify any reasons. If you wish to exercise your right of withdrawal, you must notify to this effect by telephone to +34 943.335.020, by email to info@bexenmedical.com, by sending a letter to our postal address BARRIO ZIKUÑAGA POL. IBARLUZE 57-F 20120, HERNANI (GIPUZKOA, SPAIN), or through the withdrawal form.

According to the provisions of article 103 of the Law 3/2014 of 27 March, through which the revised text of the General Law for the Defence of Consumers and Users is modified, the supplies of services or goods that are clearly personalised or prepared in line with the consumer's specifications, or which, by their very nature, cannot be returned or could quickly deteriorate or expire, are exempt from withdrawal.

- Returns

The client must return or directly deliver the product to OIARSO S COOP at its business address at BARRIO ZIKUÑAGA POL. IBARLUZE 57-F 20120, HERNANI (GIPUZKOA, SPAIN), without any undue delay, and always within a maximum of fourteen calendar days as from the date on which the right of withdrawal from the contract is formalised. The deadline will be taken as respected if the client returns the product before the end of said period.

The client will cover the costs of returning the product.

In any case, the products to be returned must be in perfect condition, be unused and in their original packaging. Therefore, to avoid problems during transport, you are urged to ensure that the package is correctly protected and sealed. Once received, we will check the product's condition. As soon as we verify that the item or items, as well as any possible components, accessories, promotional gifts and documents are all present, intact and in perfect condition, we will refund the paid amount.

- Repayment

Repayment of the amounts received will be made using the same means of payment that were used by the client, providing no agreements have been reached otherwise. OIARSO S COOP may withhold repayment until it has received the product that is the object of withdrawal, or until the client has handed in proof of having returned said product, whichever condition is met first.

In the event that there is any unjustified delay on OIARSO S COOP's part as regards the refund of the paid amounts, the client may claim double the paid amounts, without prejudice to their right to be compensated for any damages caused exceeding that amount.

- Return of a faulty product

If the product is not in good condition and the reasons for this are not attributable to the client, they will be entitled to return the product, notifying OIARSO S COOP of the reason for doing so by any of the means provided in these conditions of contract, and at no cost whatsoever for the client. This return on the grounds of a defect or poor condition of the product will not be considered as a right of withdrawal.

OIARSO S COOP undertakes to cover the cost of the return and to replace the product for a new one, according to the conditions that were accepted at the time of the sale. If the client wishes to file a claim, OIARSO S COOP's premises are located at BARRIO ZIKUÑAGA POL. IBARLUZE 57-F 20120, HERNANI (GIPUZKOA, SPAIN) or by email to info@bexenmedical.com.

Jurisdiction

Likewise, OIARSO S COOP reserves the option to file any civil or criminal proceedings that it deems appropriate due to improper use of its website and the contents therein, or due to a breach of these conditions.

The relationship between the user and the provider will be governed by the applicable regulations in force in Spain. Should any dispute arise, the parties may submit their issues to arbitration or resort to ordinary court proceedings, in accordance with the rules on jurisdiction and competence to this effect. OIARSO S COOP has its business address in GIPUZKOA, Spain